These Terms and Conditions apply to all services provided by Man And A Van Hammersmith and govern the relationship between the company and the customer. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are intended to set clear expectations for the service, including the booking process, pricing, payment obligations, cancellations, liability, waste handling, and legal compliance. These terms are designed to be fair and to support a professional man and van service for domestic and commercial customers.

The company may update these terms from time to time where reasonably necessary. Any revised version will apply to bookings made after the date of publication or notification, as applicable. Customers should review the most current terms before confirming a booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. References to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person booking or receiving the service.

These terms should be read alongside any written quotation, booking confirmation, or agreed job specification. If there is any inconsistency, the booking confirmation or other written agreement may take priority for the specific service booked, unless this conflicts with law. The customer is responsible for ensuring that all information provided is complete and accurate. A van moving service can only be carried out efficiently when the customer supplies correct details about access, item size, volume, timing, parking restrictions, and any special handling requirements.

Booking Process
The booking process begins when the customer submits an enquiry or request for a service quotation. We may provide an estimate based on the information supplied, including item description, distance, access conditions, waiting time, number of staff required, and any loading or unloading requirements. Quotations are normally based on the details provided at the time of booking and may change if those details are incomplete, inaccurate, or materially altered before the job starts. A booking is only confirmed once we accept the request and issue confirmation by email, text, or another written format.

Customers must provide full and accurate information when arranging a man and van Hammersmith booking. This includes pick-up and delivery locations, preferred date and time, floor levels, lift availability, parking access, whether items are fragile or heavy, and whether dismantling or reassembly is required. We may refuse, amend, or cancel a booking if the information provided is misleading or if the requested service exceeds the scope originally quoted. Any changes made after confirmation may lead to additional charges or revised availability. The customer must ensure the premises and items are ready at the agreed time so that the service can begin without avoidable delay.

We reserve the right to decline a booking where the service would be unsafe, unlawful, impractical, or outside our operational capacity. For example, we may refuse items that are prohibited, excessively hazardous, or require specialist equipment not included in the standard service. The customer should notify us in advance of any unusual items, including pianos, safes, commercial machinery, or large volumes of waste. When a booking includes multiple stops, storage drops, or time-sensitive delivery requirements, the customer must disclose this in advance so that the man and van service can be scheduled appropriately.

Payments and Charges
All fees, rates, and charges will be stated in the quotation, booking confirmation, or relevant written agreement. Prices may be based on hourly rates, fixed fees, mileage, load size, or a combination of these factors. Unless otherwise stated, quotations may exclude parking fines, tolls, congestion-related charges, waiting time caused by the customer, or additional labour required because of unforeseen conditions. Any extra work requested on the day may be charged separately. The customer agrees to pay all applicable charges in full and on time.

Payment terms will be confirmed before or at the time of booking. We may require a deposit, partial prepayment, or full payment in advance depending on the nature of the job. Where payment is due on completion, the customer must settle the balance immediately unless a different arrangement has been agreed in writing. We accept payment by methods specified at the time of booking, and the customer is responsible for ensuring that payment is authorised and available. If payment is declined or delayed, we may suspend or refuse the service until payment is received.

Additional charges may apply where the actual service differs from the original estimate. This may include extra collection points, longer loading times, inaccessible properties, waiting beyond the agreed period, additional staff, or special handling of bulky items. If parking is unavailable and the vehicle must be parked further away than expected, the customer may be charged for extra time or labour. Invoices must be paid by the date stated on the invoice. Any overdue amounts may be subject to recovery action, and the customer may be liable for reasonable costs incurred in collecting unpaid sums.

Cancellations and Amendments
If you need to cancel or change a booking, you should notify us as soon as possible. Cancellations made with sufficient notice may be eligible for a refund of any deposit or prepayment, subject to any non-refundable costs already incurred. The amount refundable may depend on how far in advance the cancellation is made and whether the vehicle, staff, or subcontractors have already been allocated. A Hammersmith man and van booking cancelled at short notice may result in a cancellation fee.

If the customer cancels after the vehicle has been dispatched, arrives at the collection point, or the team has started work, the customer may be charged for the full or partial service, travel time, waiting time, and any other reasonable costs. If the customer is not present, is unable to proceed, or fails to provide access, this may be treated as a late cancellation or failed booking. We may also cancel a booking due to events outside our reasonable control, including severe traffic disruption, adverse weather, vehicle breakdown, staff illness, or unsafe conditions. In such cases, we will try to offer an alternative time or refund sums paid for work not performed.

Any request to amend the booking, including changes to collection time, destination, item list, or access details, must be made in writing or through the agreed booking channel. Amendments are subject to availability and may affect the price. We are not obliged to accept changes that materially alter the nature of the service or create additional risk. If a change requires a different vehicle, more staff, or extra time, we may revise the quotation accordingly. Customers are encouraged to provide notice as early as possible so that the man and van Hammersmith service can be adjusted fairly and efficiently.

Liability and Customer Responsibilities
We will take reasonable care when carrying out each job, but our liability is limited as set out in these terms. The customer is responsible for ensuring that items are properly packed, protected, and suitable for transport unless we have agreed in writing to provide packing services. Fragile items, antiques, electronics, glass, artwork, and high-value possessions should be clearly identified in advance. We are not liable for damage resulting from inadequate packing, pre-existing defects, hidden weaknesses, or items that were already unstable before collection.

The customer must ensure that all items can be legally moved and that they own them or are authorised to arrange their transport or disposal. We are not responsible for loss or delay caused by incorrect addresses, incomplete instructions, inaccessible premises, restricted parking, or the customer’s failure to be present when required. If the customer asks us to move an item that is too heavy, unsafe, or likely to cause damage, we may refuse to handle it. We may also stop work where continuing would create a health and safety risk. In such circumstances, the customer remains responsible for any charges already incurred.

Our liability for loss or damage is limited to direct losses only and, where permitted by law, excludes indirect or consequential losses such as loss of profit, business interruption, or missed deadlines. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. If a claim is made, the customer must notify us promptly and provide reasonable evidence of the issue, including photographs where appropriate. Any claim must be made within a reasonable time after the service date so it can be properly investigated.

Waste Regulations and Disposal
Where the service includes waste removal, disposal, or clearance, the customer must comply with all applicable environmental and waste regulations. We may only transport and dispose of waste that is lawfully described, sorted, and accepted under our operating procedures. The customer must not include prohibited, hazardous, clinical, chemical, explosive, asbestos-containing, or otherwise restricted materials unless we have expressly agreed and are legally permitted to handle them. If such materials are discovered during the job, we may refuse to remove them and may charge for any time already spent on site.

The customer is responsible for declaring the nature and approximate volume of any waste before booking. This includes furniture, general rubbish, white goods, garden waste, packaging, and mixed loads. If the waste is not as described, or if a higher level of sorting, lifting, or disposal cost is required, the price may be adjusted. We may ask for evidence that waste is being transferred for lawful disposal and may provide paperwork or records where required by law. Customers must not ask us to dispose of waste unlawfully, fly-tip, or leave items in an unauthorised location. Any such instruction will be refused.

All waste collected as part of a man and van service will be handled in accordance with applicable UK waste legislation and duty-of-care principles. We may transfer waste only to authorised facilities, recycling centres, or disposal sites, as appropriate. The customer agrees that items handed over for disposal become waste unless otherwise agreed in writing. If the load contains mixed recyclable materials, the customer accepts that sorting requirements may increase labour time or disposal fees. We reserve the right to ask questions or seek additional information where the classification of waste is unclear or where regulatory compliance must be confirmed.

Service Performance, Delays, and Access
We aim to arrive within the agreed time window, but all timings are estimates unless expressly guaranteed in writing. Delays may occur because of traffic, weather, accidents, road restrictions, or circumstances outside our control. We are not liable for inconvenience or losses caused by reasonable delay, provided we take reasonable steps to complete the job as soon as possible. If the customer causes delay by being late, not packing items, failing to obtain access, or not securing parking, waiting charges may apply. If the wait becomes excessive, we may reschedule or cancel the job.

The customer must ensure that the premises are accessible and that any necessary permissions have been obtained in advance. This includes lift use, loading bay access, building rules, key collection, permit arrangements, and any other requirement necessary to complete the job safely. If access is restricted in a way that was not disclosed beforehand, we may reprice the service or decline to continue. Where multiple workers are needed to complete a safe lift, the customer must inform us in advance. We may refuse to move items that could damage property, injure personnel, or breach building regulations.

If the customer is not available at the agreed time and no prior arrangement has been made, the job may be treated as a failed booking and charges may still apply. We may leave the site if continued waiting would disrupt other bookings or create operational issues. When items are delivered, the customer should check them promptly and report any visible issue as soon as reasonably possible. Failure to do so may affect our ability to investigate a claim. These rules apply equally to domestic removals, commercial moves, and one-off transport requests under the Hammersmith man and van arrangement.

Complaints, Force Majeure, and General Terms
If the customer has a complaint about the service, they should raise it promptly so it can be reviewed. We may request details, photographs, invoices, or other reasonable evidence to assess the matter. Any agreed remedy will be limited to what is fair and lawful in the circumstances. We are not responsible for failures caused by events beyond our reasonable control, including natural events, public disturbances, emergency road closures, strikes, governmental restrictions, or supply-chain disruptions. If such an event occurs, performance may be delayed, suspended, or cancelled without liability beyond any refund due for undelivered services.

These terms create the entire agreement between the parties regarding the service, unless otherwise agreed in writing. The customer may not transfer their rights or obligations under the booking without our consent. We may assign or subcontract part of the service where appropriate, provided that the service standard remains reasonable. No waiver of any term will be effective unless confirmed in writing. The headings in these terms are for convenience only and do not affect interpretation. The language used is intended to be clear and practical for a professional man and van Hammersmith service relationship.

If any payment is reversed, challenged, or refunded incorrectly, the customer must promptly cooperate to resolve the issue and may remain liable for the outstanding balance. Nothing in these terms affects your statutory rights as a consumer where applicable. By proceeding with a booking, the customer confirms they understand that the service is provided in accordance with these terms, any written quotation, and applicable law. These terms are intended to support safe, lawful, and efficient transport and disposal services.

Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, unless mandatory law provides otherwise. If any dispute cannot be resolved amicably, the parties agree to follow a reasonable approach to discussion and evidence review before commencing formal proceedings. This legal framework applies to all man and van bookings, quotations, amendments, and related services supplied by the company.