Man and a Van Hammersmith Terms and Conditions

These Terms and Conditions apply to all services provided by Man and a Van Hammersmith. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Company means Man and a Van Hammersmith, the removal and transport service provider.
1.2 Customer means the person, firm, or organisation requesting and paying for the services.
1.3 Services means any removal, transport, loading, unloading, packing, unpacking, or related services carried out by the Company.
1.4 Goods means any items, furniture, personal belongings, equipment, or materials handled, transported, or stored by the Company on behalf of the Customer.
1.5 Service Area means the main locations in which the Company operates, including Hammersmith and surrounding districts, as agreed during quotation and booking.
1.6 Contract means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation supplied by the Company.

2. Quotations and Estimates

2.1 Any quotation or estimate is based on the information provided by the Customer, including addresses, access details, volume of goods, special handling requirements, and any time restrictions.

2.2 Quotations are normally provided as a fixed price or as an hourly rate. The basis of the quotation will be made clear to the Customer at the time of booking.

2.3 The Company reserves the right to revise the quotation or apply additional charges if:

(a) the information supplied by the Customer is inaccurate, incomplete, or changes after the quotation is given;
(b) access at either property is restricted, difficult, or requires additional time, equipment, or personnel;
(c) the volume of goods or nature of the work exceeds that reasonably anticipated at the time of quotation;
(d) there are delays beyond the Company s reasonable control, including waiting times during key collection or issues with property access.

2.4 All quotations are given subject to availability of vehicles and staff at the time the Customer confirms the booking.

3. Booking Process

3.1 A booking is made when the Customer confirms acceptance of the quotation or hourly rate and the Company confirms the booking details, including the date, time, service description, and applicable charges.

3.2 The Customer must ensure that all information provided at the time of booking is accurate and complete, including:

(a) full collection and delivery addresses;
(b) details of parking restrictions or permits required;
(c) floor levels and presence of lifts or stairs;
(d) items requiring special handling, such as pianos, safes, antiques, or fragile goods;
(e) any time limitations, building access restrictions, or booking slots required for lifts or loading bays.

3.3 The Company may request a booking deposit or pre-authorisation to secure the service date and time. If any requested deposit is not paid by the date specified, the Company may release the booking slot without liability.

3.4 The Customer is responsible for obtaining and paying for any parking permits, suspensions, or authorisations required at both collection and delivery addresses, unless specifically agreed otherwise in writing.

4. Payments and Charges

4.1 Charges are based on the agreed quotation or hourly rate. Where an hourly rate applies, time will typically be charged from the agreed start time or arrival at the first address, whichever is earlier, until completion of the service at the final address.

4.2 The Customer agrees to pay all charges promptly in accordance with the payment terms confirmed at booking. This may include payment in full on completion of the job or in advance, as specified by the Company.

4.3 Additional charges may apply for:

(a) extended waiting times caused by delays in access, key handover, or completion of paperwork;
(b) dismantling or reassembly of furniture, where not originally included in the quotation;
(c) additional stops, addresses, or detours requested by the Customer;
(d) handling particularly heavy, bulky, or fragile items requiring extra staff or equipment;
(e) work carried out outside standard working hours, if this was not previously agreed.

4.4 The Company reserves the right to charge interest on overdue sums at the statutory rate permitted under UK law until full payment is received.

4.5 The Customer must not withhold any payment or set off any amount without the Company s prior written agreement.

5. Cancellations and Amendments

5.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as reasonably possible.

5.2 The Company may, at its discretion, apply the following cancellation charges:

(a) cancellation more than 48 hours before the agreed start time: no cancellation fee, or retention of a reasonable administration fee if a deposit has been taken;
(b) cancellation between 24 and 48 hours before the agreed start time: up to 50 percent of the quoted or minimum charge;
(c) cancellation less than 24 hours before the agreed start time or failure to be present when the service is due to commence: up to 100 percent of the quoted or minimum charge.

5.3 If the Customer requests a change of date or time, the Company will endeavour to accommodate this, subject to availability. If the Company cannot accommodate the change and the Customer cancels, the cancellation terms in clause 5.2 may apply.

5.4 The Company reserves the right to cancel or postpone a booking due to events beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such circumstances, the Company will offer a new date or a refund of any prepayments for services not carried out. The Company will not be liable for any consequential loss arising from such cancellation or postponement.

6. Customer Obligations

6.1 The Customer must ensure that:

(a) all goods are properly packed, secured, and ready for transport, unless packing services have been expressly agreed;
(b) fragile items are clearly identified and suitably protected;
(c) all appliances are disconnected, defrosted, emptied, and prepared for transport, including washing machines, fridges, and freezers;
(d) no prohibited, dangerous, or illegal items are presented for removal or transport.

6.2 The Customer or an authorised representative must be present at the collection and delivery addresses to direct the placement of goods and to check that nothing has been overlooked.

6.3 The Customer is responsible for securing valuable documents, money, jewellery, and other high value items. The Company does not accept responsibility for loss of cash, securities, or irreplaceable paperwork.

6.4 The Customer must provide safe and reasonable access to the property, including suitable parking space for the vehicle as close as possible to the entrance. The Company may refuse to carry out the work if, in its reasonable opinion, access is unsafe or could cause damage to the vehicle, property, or goods.

7. Excluded and Prohibited Items

7.1 The Customer must not include in the goods any:

(a) explosives, flammable or hazardous materials, including gas cylinders, fuel, paints, solvents, fireworks, or chemicals;
(b) illegal, stolen, or unlawfully obtained goods;
(c) live animals, plants requiring special environmental conditions, or perishable food items intended for long storage or long-distance moves;
(d) items that are prohibited or restricted by law or any relevant authority.

7.2 The Company may refuse to transport any goods that it reasonably believes to be hazardous, illegal, or unsuitable for carriage.

8. Waste and Disposal Regulations

8.1 The Company is not a general waste carrier and will only remove or dispose of unwanted items where this has been expressly agreed in advance and is compliant with applicable UK waste and environmental regulations.

8.2 If the Company agrees to remove items for disposal, the Customer confirms that they are the owner of those items or have full authority from the owner to dispose of them.

8.3 The Customer must not request the Company to dispose of any hazardous or regulated waste, including but not limited to chemicals, asbestos, medical waste, fuel, or gas cylinders.

8.4 Any additional charges for disposal, recycling, or tip fees will be agreed with the Customer and added to the overall service charge.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in handling and transporting the goods. However, the Company s liability for loss of or damage to goods is subject to the limitations set out in this clause.

9.2 The Company will not be liable for:

(a) loss or damage arising from wear and tear, inherent defects, pre-existing damage, or the nature of the goods;
(b) damage to furniture or items that are made of or contain particle board, veneered surfaces, or other easily damaged finishes, where such damage arises from normal handling;
(c) damage to goods packed by the Customer unless there is clear evidence of mishandling by the Company;
(d) loss of or damage to fragile items where they have not been adequately protected or where the Customer has failed to disclose their special nature;

(e) indirect or consequential loss, including loss of income, profit, opportunity, or enjoyment.

9.3 Unless otherwise agreed in writing, the Company s total liability for loss of or damage to goods, however caused, shall not exceed a reasonable market value of the affected items, subject always to an overall limit per job as may be specified in the Company s insurance arrangements and applicable law.

9.4 The Customer is encouraged to take out or maintain appropriate insurance cover for their goods during removal and transit, particularly for high value or fragile items.

9.5 The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably possible and, in any event, within a reasonable period following completion of the services. The Customer must provide evidence of the loss or damage and reasonable cooperation to enable the Company to investigate.

10. Property Damage

10.1 The Company will take reasonable care to avoid damage to property during the performance of the services. The Customer must highlight any particularly vulnerable areas, surfaces, or fixtures at the start of the job.

10.2 The Company will not be liable for damage to walls, floors, doors, or fixtures where such damage arises from moving large or bulky items in circumstances where it is not reasonably practicable to avoid such contact, provided that the Company has taken reasonable care.

10.3 The Company is not responsible for any structural damage to properties or damage arising from known or unknown defects in the building, fixtures, or fittings.

11. Delays and Force Majeure

11.1 The Company will make reasonable efforts to adhere to agreed arrival and completion times. However, all times are estimates only and may be affected by traffic, weather, accidents, or other circumstances beyond the Company s control.

11.2 The Company will not be liable for any loss or inconvenience arising from delays caused by events outside its reasonable control, including road closures, severe weather, accidents, breakdowns, public disturbances, or actions of third parties.

12. Complaints and Claims

12.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as practicable, so that any immediate concerns can be addressed on site where possible.

12.2 Any formal complaint or claim should be submitted to the Company in writing without undue delay and should include a clear description of the issue, supporting photographs if relevant, and any documentary evidence of loss or damage.

12.3 The Company will review and respond to complaints within a reasonable time frame and, where appropriate, may offer repair, replacement, or compensation, subject to the limitations set out in these Terms and Conditions.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data about the Customer in order to manage bookings, carry out the services, take payment, and handle any enquiries or complaints.

13.2 The Company will take reasonable steps to keep personal data secure and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable in whole or in part, the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

15.3 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the parties and supersede any prior discussions, representations, or understandings.

15.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

15.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant services.

HOW IT WORKS

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Call us up to talk about the job and get your free no obligations quote.
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We’ll send over a team of our highly trained movers.
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They’ll load everything up and take it to your destination.

Budget-friendly Prices on Man and a Van Hammersmith

Our man and a van Hammersmith services are extremely popular thanks to our cheapest prices and highest quality services.

Transit Van	1 Man	2 Men
Per hour /Min 2 hrs/	from £60	from £84
Per half day /Up to 4 hrs/	from £240	from £336
Per day /Up to 8 hrs/	from £480	from £672

What Our Customers Say

Excellent on Google

4.9

(69)

Relocation Hammersmith did a wonderful job with my move. Arrived on time and handled everything professionally.

Jennie Strand

2026-04-07

This was the best moving experience I've had--thanks to Hammersmith Removals Agency. Their crew was professional, careful, and communicative every step of the way.

Dulce Qualls

2026-03-28

Our moving experience with Hammersmith Movers was outstanding! The crew was attentive, careful, and made sure everything went smoothly from beginning to end. Not a single issue arose, and our items were set up just right. Highly recommend Hammersmith Movers for anyone planning a move.

N. Bianco

2026-03-18

The team at Relocation Hammersmith made moving so easy. From preparation to execution, everything was handled professionally and carefully by their polite staff.

L. Belcher

2026-03-08

The Relocation Hammersmith team was fantastic - very professional and kept to their timing. Will use their service again. Recommend!

Sierra C.

2026-02-26

I've been a repeat customer with Hammersmith Removals for good reason: they're always prompt, courteous, and go that extra mile. Sincerely recommend them.

Lillian Dale

2026-02-16

We were preparing for a stressful move, but the whole process was smooth and efficient. The movers were professional, punctual, and careful with our possessions.

M. McCormack

2026-02-06

Hammersmith Movers very promptly arrived and worked hard all morning. Unloading at the new house was fast, and the whole crew stayed cooperative and friendly all day.

Maryann R.

2026-01-27

High-quality, reliable service and clear communication-- Hammersmith Movers delivers! Recommended without hesitation.

R. Hearn

2026-01-17

I'm impressed by the Hammersmith Removals crew--they were prompt, careful, and truly made moving day stress-free.

Caylin Jeffrey

2026-01-07

The entire experience, from my first message to receiving our belongings, was wonderful. Their team couldn't do enough for us. Both the pickup and delivery crews were top-notch professionals and genuinely friendly.

C. Gould

2025-12-16

For two large moves in one year I went with Relocation Hammersmith, and each time the team was professional, organized, efficient, and accommodating. Everyone knew what to do.

Saige Delossantos

2025-12-06

Extremely satisfied with the service offered. Quick responses and seamless booking. The moving team showed up right on schedule, were courteous, fast, and handled everything professionally. Highly recommend!

Elissa E.

2025-11-26

Hammersmith Removals did an excellent job helping me move. They arrived when scheduled, worked efficiently, and handled everything with caution. The whole process was hassle-free.

T. Malone

2025-11-16

I highly recommend Moving Services Hammersmith for packing and moving. The team was fast, precise, and careful with every item and wall. They were also very skilled at taking apart and putting furniture back together.

Domenic B.

2025-11-06

So impressed by their care and professionalism. They were extremely hard working and their pricing is fair.

Nadine Vann

2025-10-27

All aspects of my move were professionally executed. The team was communicative, and everyone I dealt with was courteous and skilled. My belongings arrived intact.

Marvin Toledo

2025-10-17

The removals team from Hammersmith Removals Agency was wonderful--on time and efficient. As a pregnant woman, I didn't have to do any lifting. Thank you for your support!

Hugh V.

2025-10-07

Very pleased with our moving experience. Access was difficult, but the Relocation Hammersmith staff stayed friendly and calm the whole time. We'll be recommending them.

Kegan Dykes

2025-09-27

Efficient and exceptional service. Very helpful and courteous. Will definitely be recommending and will use you again if there's another move. Thanks so much!

Earl Le

2025-09-17

The team provided a professional and trustworthy service from beginning to end, with everything running smoothly and as expected.

Kathy Bagwell

2025-09-03

Relocation Hammersmith staff were courteous, supportive, and took responsibility. They took excellent care of my belongings. Would highly recommend!

Gloria B.

2025-08-24

Amazing service! Really appreciated your efficiency and professionalism. The price was great, too. Would certainly recommend.

Genesis D.

2025-08-14

Above and beyond service from this moving team! Friendly, super-efficient, and willing to adjust things as needed. Made the whole process go so much smoother.

Rebeca R.

2025-08-04

I appreciated their punctuality, efficiency, and cheerful spirit. Made things much easier. Highly recommend to anyone.

D. Carney

2025-07-24

Five stars for Man and a Van Hammersmith! Punctual, kept me updated, and packed everything securely. Couldn't ask for better movers.

Amari Garza

2025-07-14

Absolutely amazing service from Hammersmith Movers! The crew was courteous, very professional, and worked tirelessly. They handled everything we asked with patience.

L. Castle

2025-07-04

Moving Company Hammersmith really is amazing! Every aspect--from booking to moving--was managed efficiently, with courteous and hardworking movers. Have gone with them twice and absolutely recommend.

Shelbi F.

2025-06-24

The movers were professional, detail-oriented, and thoughtfully careful with our furniture. They made sure everything was in its place before finishing. 10/10.

Breonna Jolley

2025-06-14

We were impressed by their punctuality and quality packing. The head mover was welcoming and helpful.

Jayvon Liles

2025-06-04

The process went off without a hitch. All my items were delivered intact and rapidly, even though it was a remote place.

R. Wimberly

2025-05-23

The diligent packing team arrived a day early and carried out their tasks with great efficiency and care.

Clare A.

2025-05-12

Throughout the whole process, the movers were marvelous, with a consultative and reliable approach that made the move light and pleasant.

Jeremy W.

2025-05-02

I found great van hire deals with Relocation Hammersmith. Their pricing was fantastic, and their swift and professional service on the moving day was all I could ask for.

Ken L.

2025-04-22

Moving Services Hammersmith is truly outstanding! The move was expertly carried out from start to end. Communication was swift and straightforward. The movers were impressively competent and professional.

Jakayla C.

2025-04-03

The service from ManandaVanHammersmith was outstanding. The driver and helper were on time, fast, efficient, and courteous. I was extremely pleased with the service and definitely plan to use them again. I would happily recommend them. Setting it all up on their website was very simple.

Cailin R.

2025-03-24

The ease of booking with Hammersmith Removals and their transparent pricing was commendable. The attentive driver was efficient and kind. I'll surely recommend Hammersmith Removals and will use their services again.

Salvador Ingram

2025-03-14

The team at Man and a Van Hammersmith provided seamless service throughout our move. In just a few hours, they cleared our 2-bedroom house, taking great care at each property and making the whole process much less taxing.

Giovanny Chapin

2025-03-04

The service from Man and a Van Hammersmith was excellent! Quick and incredibly efficient, they even reached ahead of time to begin. The move was made so much easier. A definite recommendation for all moving needs!

Rosalie M.

2025-02-13

Our move earlier this week was greatly assisted by the team. Their care in loading and unloading and professional approach were highly impressive.

Quincy M.

2025-01-20

Hammersmith Movers delivered an excellent service experience. From booking to delivery, their team was both cordial and highly professional, handling my items with utmost care. I'll definitely choose them in the future.

C. Roark

2025-01-10

Moving Company Hammersmith were both fast and friendly! An apartment with no elevator didn't stall them--they moved the heavy items easily. The drizzle was no problem. I plan on contacting them next time!

Leon S.

2024-11-24

Arriving promptly and with friendliness, the crew managed my belongings carefully while working diligently and efficiently. They alleviated moving stress significantly, with everything arriving unscathed. I intend to use their service again and strongly recommend them to friends and family!

Corey C.

2024-11-14

It's always wonderful to engage Relocation Hammersmith. My move proceeded without a hitch. The staff was friendly at every step, from inquiry to finish. Relocation Hammersmith comes highly recommended by our family.

Marques Kumar

2024-11-04

Punctual and respectful, Man and a Van Hammersmith really stood out. I highly suggest their team, particularly if you are pregnant and unable to participate in lifting tasks. Huge thanks!

Jason C.

2024-10-25

Excellent support from Moving Services Hammersmith. Every phone interaction was with friendly, polite staff. The movers' good spirits and tireless work ethic transformed a daunting day into a stress-free experience. Their ability to organize all my things was awe-inspiring!

C. Sutherland

2024-10-15

Hammersmith Movers was wonderful. I booked just days before and they arrived as scheduled. They were very professional and efficient, wrapping and moving all furniture within three hours.

Brynne Albers

2024-10-05

Astounding service! The team was incredibly considerate and supporting, ensuring the project was completed on time. Highly recommend for their efficiency and professionalism!

Davis H.

2024-09-25

The removals team of Relocation Hammersmith did an outstanding job! I would highly recommend them. They took exceptional care of my furniture.

Tyrique Walsh

2024-09-15

Your kind, professional, and friendly service is much appreciated. Everything was handled efficiently and quickly! Fair pricing as well, highly recommend!

Zakary B.

2024-09-05

The change was quick and easy, much appreciated. The moving company provided competent service and came on time. Highly recommended!

U. Stokes

2024-08-26

From my first inquiry to the last bit of house clearing, [COMPANY] provided excellent service. They were professional, helpful, and exceptionally friendly. No task was too big or small. I highly recommend them and will use their services again for furniture transportation. Thanks a lot!

Rocio Dougherty

2024-08-14

A very professional outfit. The movers arrived promptly, were helpful, protected our floors, and handled everything with great care. Smooth move from start to finish. Highly recommend.

Marquez Keys

2024-08-04

I had a fantastic experience with this company from beginning to end. Their team was prompt, friendly, and very professional in handling the move.

Leslie Razo

2024-07-25

Prompt service with friendly personnel who took good care of my items. I highly recommend and would use them again.

Abril Lyons

2024-07-15

Arriving early and finishing promptly, the team was a pleasure to work with! This is our sixth move with Hammersmith Removals and they always do a fantastic job. Thank you!

D. Carvalho

2024-05-29

The team's skills were impressive.

Tessa Volk

2024-04-22

My goods were expertly packed and shielded.

B. Martino

2024-04-16

We can't thank Man and a Van Hammersmith enough for their hard work and dedication during our move.

Jarett G.

2024-03-27

If you're thinking about hiring a moving company I definitely recommend Moving Company Hammersmith. Quick to book, they came when I needed them to, and made short work of my move.

Jailyn Walker

2024-03-11

I have no hesitation in recommending these highly dependable movers who made my relocation a breeze.

Keith A.

2024-03-11

I hired Relocation Hammersmith for removals help. As soon as I made contact with them and received the price quote, I knew I'd made the right decision. The team they sent over to help me on the day were a top team of professionals.

Arthur Bivens

2024-03-08

From start to finish, Hammersmith Movers proved themselves as the best choice for all moving needs.

Meadow W.

2024-02-28

It's rare to find a service that prioritizes professionalism as much as this one does, making them the ideal choice for anyone looking for quality work.

Ervin Kirkpatrick

2024-02-11

Best moving service - utilized to relocate within the bustling city of London.

S. Casas

2024-02-01

The movers were exceptional, showing great care and skill in handling our belongings while maintaining a polite demeanor. We were grateful for their availability on a Sunday.

Kendall Godfrey

2024-01-22

They are the most professional and well-mannered team of movers that I have worked with. The Hammersmith Movers crew professionally conducted themselves. They worked as a team to ensure everything was smooth. It is obvious they love what they do. Thank you for making lives easier.

Deborah Decker

2024-01-18

This is the only removal service that I will use. Their team is professional, and they get the job done right. Not to mention their rates are the cheapest in the area. Hammersmith Removals Agency is a fantastic company.

Hamza Romero

2024-01-12

With Moving Company Hammersmith, my move was completed in record time without any issues or delays. I highly recommend their services.

Marcel Keller

2024-01-05

CONTACT US

Company name: Man and a Van Hammersmith Ltd.
Opening Hours: Monday to Sunday, 07:00-00:00

Street address: 57 St Dunstan's Rd
Postal code: W6 8RE
City: London
Country: United Kingdom

Latitude: 51.4890830 Longitude: -0.2175920

E-mail: [email protected]
Web: https://manandavanhammersmith.co.uk/
Description: Contact our experts to learn about our remarkable man with van removals service in Hammersmith, W6! Hurry up and get a gift with purchase!